Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you and Vizno LLC (“Vizno”, “we”, “us”, or “our”) regarding your access to and use of the Vizno platform, including the website, the player, the studio, and all related features (collectively, the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use Vizno.

1. Eligibility

You must be at least 18 years old and legally able to enter into a binding contract to create a Vizno account. The Service is not directed to children under 18, and we do not knowingly collect information from anyone under 18. If we learn that an account holder is under 18, we will terminate the account.

If you are accessing the Service from a jurisdiction with a higher age of majority for any of the activities you intend to engage in (including viewing adult content), you represent that you meet that higher age requirement.

2. Account creation and security

You must provide accurate registration information and keep it current. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us at security@vizno.app immediately if you suspect unauthorized use.

One person, one account. You may not share, transfer, sell, or otherwise allow another person to use your account.

3. The Service

Vizno is a browser-based platform for discovering, playing, creating, and publishing interactive visual novel content, including content authored by third-party creators. The Service hosts content across a range of audience tiers, including content intended for adults.

Vizno is provided to you free of charge for general access. Some content, features, or capabilities may require payment in the future, in which case the additional terms applicable to that content or feature will be presented at the time of purchase.

4. Adult content acknowledgement

Some content on Vizno is intended for adult audiences and may include sexually explicit material, mature themes, depictions of violence, or other content not appropriate for minors. By accessing adult-rated content, you represent and warrant that:

• you are at least 18 years old (or the age of majority in your jurisdiction, whichever is greater);
• viewing such material is legal where you are located and where you are accessing the Service;
• you are not accessing such material on behalf of, or for the benefit of, anyone under the age of majority.

You are solely responsible for compliance with the laws applicable to you in viewing adult content. Vizno will apply geographic restrictions to certain content where required by law.

Age verification. Where required by law (including the United Kingdom under the Online Safety Act and U.S. states with consumer-side age-verification statutes), and as a matter of platform policy for adult-rated content, Vizno will require age verification before granting access to such content. Verification is performed through a third-party identity provider. Vizno does not retain copies of verification documents beyond what is necessary to operate the verification check; see the Privacy Policy for details.

5. Your content

If you submit content to Vizno (including saves, profile information, ratings, comments, messages, or interactions with the Aldus authoring assistant), you represent that you have all rights necessary to submit it and grant Vizno a non-exclusive, worldwide, royalty-free license to host, store, display, and use that content for the purpose of operating the Service.

You retain ownership of your user content. Content published by creators is governed by the separate Creator Terms of Service.

6. Prohibited conduct

You agree that you will not:

• use the Service in violation of any applicable law;
• attempt to access content not intended for your account, including bypassing content rating, age, or geographic gates;
• create accounts on behalf of others without authorization, or impersonate another person or entity;
• interfere with the operation of the Service, including uploading malicious code, scraping, or denial-of-service attacks;
• reverse-engineer, decompile, disassemble, or otherwise attempt to extract source code from the Service except as expressly permitted by applicable law;
• harass, abuse, threaten, defame, or impersonate other users, creators, or Vizno staff;
• share, sell, or otherwise grant access to your account; resell or commercially exploit the Service without authorization;
• collect, scrape, or harvest information about other users without their consent;
• use the Service to publish or transmit content that violates the Content Policy or any applicable law.

7. Intellectual property

The Service, including its software, design, logos, and original content, is owned by Vizno or its licensors and is protected by copyright, trademark, and other intellectual property laws. Except for the limited rights expressly granted in these Terms, nothing in these Terms transfers any ownership in intellectual property to you.

Creator content displayed on the Service is owned by the respective creators. Use of creator content beyond what the Service permits requires a separate license from the creator.

8. Copyright complaints (DMCA)

Vizno responds to notices of alleged copyright infringement under the U.S. Digital Millennium Copyright Act. If you believe content on the Service infringes your copyright, send a notice that complies with 17 U.S.C. § 512(c)(3) to our designated agent:

• [DMCA Designated Agent name]
• [DMCA agent address]
• [DMCA agent email]

We respond to valid notices and counter-notifications under the DMCA. Repeat infringers may have their accounts terminated.

9. Termination

You may terminate your account at any time through your account settings. We may suspend or terminate your access at any time, with or without notice, if we believe you have violated these Terms, the Content Policy, or any applicable law, or if we discontinue the Service in whole or in part.

Provisions of these Terms that by their nature should survive termination will survive, including ownership, indemnification, disclaimers, limitation of liability, and dispute resolution.

10. Third-party content and services

Vizno is an “interactive computer service” under 47 U.S.C. § 230. Creator Content represents the views and statements of the creator who authored it and does not represent the views or statements of Vizno. Vizno is not the publisher or speaker of Creator Content.

The Service hosts content created by third-party creators. Such content is the responsibility of the creator who published it. Vizno does not endorse, verify the accuracy of, or take responsibility for creator content beyond moderation in accordance with the Content Policy and applicable law.

The Service may interoperate with third-party services. Your use of those services is subject to their own terms and policies.

11. User reporting, payments, and customer support

11.1 User reporting and content takedown

Users and content subjects can report Creator Content or other material for violations of these Terms, the Content Policy, or applicable law at reports@vizno.app or through the in-product report tool. We acknowledge reports within 2 business days. Confirmed reports of illegal content (including child sexual abuse material and non-consensual intimate imagery) are acted on within 24 hours. Other reports are targeted for resolution within 7 days. DMCA copyright complaints are governed by Section 8.

11.2 Payments and refunds

Some Vizno content and features may be made available for purchase. The following framework applies to such purchases; specific terms are presented at checkout and at the time of purchase:

• Refund window: digital purchases are eligible for refund within 7 days of purchase, provided the content has not been substantially consumed (as determined by Vizno’s consumption metrics) and the request is made in good faith;
• Subscription cancellation: subscriptions and recurring season passes can be canceled at any time through your account settings using a process no more burdensome than the sign-up process. Cancellation stops future renewals; access for the current paid period remains until its natural end;
• Payment failures: Vizno may suspend access to paid content or features if payment fails and is not corrected within a reasonable retry window;
• Disputed transactions: before initiating a payment-card chargeback, please contact support@vizno.app. Most billing issues can be resolved without involving your card issuer. Filing a chargeback for a transaction that does not qualify under your card network’s rules may result in account suspension and recovery of disputed amounts.

11.3 Customer support

Reach Vizno support at support@vizno.app. We respond to billing and account-access inquiries within 2 business days, and to other inquiries within 5 business days, in English.

11.4 Fraud prevention and sanctions compliance

Vizno operates fraud-screening controls including, where applicable, address verification (AVS), 3-D Secure authentication, IP geolocation checks, velocity controls, and device fingerprinting. Vizno blocks transactions and access from countries subject to U.S. economic sanctions administered by the Office of Foreign Assets Control (OFAC) and from any person on the Specially Designated Nationals list. By using the Service you represent that you are not located in such a country and are not on such a list.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SERVICE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VIZNO AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOST PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO VIZNO IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED U.S. DOLLARS.

Some jurisdictions do not allow the exclusion or limitation of certain damages. To the extent that those laws apply to you, some of the limitations above may not apply.

14. Indemnification

You agree to indemnify, defend, and hold harmless Vizno and its affiliates, officers, directors, employees, and agents from any claim, demand, loss, damages, or expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your user content; (c) your violation of these Terms or any applicable law; or (d) your violation of any third-party right.

15. Governing law

These Terms are governed by the laws of Michigan, without regard to its conflict-of-laws principles. The exclusive venue for any dispute not subject to arbitration is the state or federal courts located in Kalamazoo County, Michigan, and you and Vizno consent to personal jurisdiction in those courts.

16. Binding arbitration; class action waiver

Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be held in Kalamazoo, Michigan, or such other location as the parties agree. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

YOU AND VIZNO EACH WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE PROCEEDING. Disputes will be brought on an individual basis only, not as a class, consolidated, or representative action.

You may opt out of this arbitration provision by sending written notice to legal@vizno.app within 30 days of first agreeing to these Terms.

17. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes via the Service or by email at least 14 days before the change takes effect, except where a shorter notice period is required by law or appropriate due to a security or compliance issue. Continued use of the Service after the effective date of revised Terms constitutes acceptance.

18. Miscellaneous

These Terms, together with the Privacy Policy and the Content Policy, constitute the entire agreement between you and Vizno regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver of that provision.

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

19. Contact

• Vizno LLC
• [Mailing address]
• legal@vizno.app